Order Processing Lead-time, Confirmation & Delivery Timings

1. Upon receipt of your order, allow us a lead-time of 3 working days to prepare your items.  Do note that a higher order quantity will result in a longer preparation duration.
2. You will receive a “Your Order is Complete” notification in your inbox from our system when your item is ready and scheduled for collection/ delivery.  Do check your spam box if you did not receive this email.
3. All local orders can either be self-collected or delivered at a nominal charge.  International orders will be charged based on postage prevailing rates.  We use registered mail by SingPost or DPEX International.  Whilst care is taken at every stage, we will not be liable for any damage/s to your parcel whilst in transit to you.
4. For Self-Collection and Cash on Delivery orders, a minimum of 50% deposit payment must be made to our bank in order for us to start works.  You can self-collect from our proxy studio by contacting us at 8542-7723 to make prior arrangements.  For Cash on Delivery orders, we will contact you prior delivery.
5. For all deliveries, do drop us an acknowledgement when your order has been delivered safely.

Refunds & Returns

1. We reserve the rights NOT to refund payments made for any orders and/ or products.
2. Unless an error has been made on our part would we allow returns to be made.  In such cases, you can swap the returned item/s with another item of the same value or top up the difference should the item value be higher.

Custom Requests & Assistance

Should you be keen on placing custom orders or prefer other modes of order collecting or simply need assistance on your order/ delivery, you may reach out to us at kitchenculture@kitchencultureonline.com.